Many companies have invested heavily in the various ITIL components such as change management, incident management and configuration management. A weakness of these tools is their lack of integration. This is apparent even in so called 'all in one' packages, but even more so in the cases where separate vendors are used to provide each component. This is where eMA’s ITIL Visualization module provides value. eMite Analytics links information from all of these components together to provide a single view of configuration, incident and change management performance and availability of your complete environment.
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